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Intercom

Integrates with Intercom to provide filtered access to conversations and chats, enabling detailed analysis of customer i...

Created byApr 23, 2025

MCP Intercom Server

A Model Context Protocol (MCP) server that provides access to Intercom conversations and chats. This server allows LLMs to query and analyze your Intercom conversations with various filtering options.

Features

  • Query Intercom conversations with filtering options: - Date range (start and end dates) - Customer ID - Conversation state
  • Secure access using your Intercom API key
  • Rich conversation data including: - Basic conversation details - Contact information - Statistics (responses, reopens) - State and priority information

Installation

  1. Clone the repository:
  1. Install dependencies:
  1. Set up your environment:
  1. Add your Intercom API key to `.env`:
  1. Build the server:

Usage

Running the Server

Start the server:

Using with Claude for Desktop

  1. Add the server to your Claude for Desktop configuration (`~/Library/Application Support/Claude/claude_desktop_config.json` on macOS or `%AppData%\Claude\claude_desktop_config.json` on Windows):
  1. Restart Claude for Desktop

Available Tools

search-conversations

Searches Intercom conversations with optional filters.
Parameters:
  • `createdAt` (optional): Object with `operator` (e.g., ">", "<", "=") and `value` (UNIX timestamp) for filtering by creation date.
  • `updatedAt` (optional): Object with `operator` (e.g., ">", "<", "=") and `value` (UNIX timestamp) for filtering by update date.
  • `sourceType` (optional): Source type of the conversation (e.g., "email", "chat").
  • `state` (optional): Conversation state to filter by (e.g., "open", "closed").
  • `open` (optional): Boolean to filter by open status.
  • `read` (optional): Boolean to filter by read status.
Example queries:
  • "Search for all conversations created after January 1, 2024"
  • "Find conversations updated before last week"
  • "List all open email conversations"
  • "Get all unread conversations"

Security

  • The server requires an Intercom API key to function
  • API key should be stored securely in environment variables
  • The server only provides read access to conversations
  • All API requests are made with proper authentication

Development

  1. Start development mode with auto-recompilation:
  1. Run linting:

Contributing

  1. Fork the repository
  1. Create a new branch for your feature
  1. Make your changes
  1. Submit a pull request

License

MIT