Zendesk MCP Server
[](https://opensource.org/licenses/Apache-2.0)
A Model Context Protocol server for Zendesk.
This server provides a comprehensive integration with Zendesk. It offers:
- Tools for retrieving and managing Zendesk tickets and comments
- Specialized prompts for ticket analysis and response drafting
- Full access to the Zendesk Help Center articles as knowledge base
Setup
- build: `uv venv && uv pip install -e .` or `uv build` in short.
- setup zendesk credentials in `.env` file, refer to [.env.example](.env.example).
- configure in Claude desktop:
Resources
- zendesk://knowledge-base, get access to the whole help center articles.
Prompts
analyze-ticket
Analyze a Zendesk ticket and provide a detailed analysis of the ticket.
draft-ticket-respons
Draft a response to a Zendesk ticket.
Tools
get_ticket
Retrieve a Zendesk ticket by its ID
- Input: - `ticket_id` (integer): The ID of the ticket to retrieve
get_ticket_comments
Retrieve all comments for a Zendesk ticket by its ID
- Input: - `ticket_id` (integer): The ID of the ticket to get comments for
create_ticket_comment
Create a new comment on an existing Zendesk ticket
- Input: - `ticket_id` (integer): The ID of the ticket to comment on - `comment` (string): The comment text/content to add - `public` (boolean, optional): Whether the comment should be public (defaults to true)