From Simulation to Service: A Practical Exploration of Mikrotik and Customer Engagement
Raisya Amelia from XI TKJ at SMK IKA Kartika presents her Practical Work Experience (PKL) report, focusing on Mikrotik configuration using PNETLab.
An exploration into network management and hands-on customer service, where theory meets real-world application for valuable insights.
The journey begins by diving into a simulated network environment using the PNETLab platform for Mikrotik configurations.
The practical experiences extend to customer service, providing a comprehensive understanding of the industry.
To blend academic knowledge with industry practices to produce a report demonstrating both simulated network configuration and customer interaction.
Elevate your expertise in computer networking through hands-on experience and practical application of learned concepts.
Step into the professional arena and gain invaluable insights into the day-to-day operations of a real workplace.
Sharpen your communication skills and learn how to effectively serve and support customers in a professional setting.
Master the art of network configuration using Mikrotik and PNETLab, essential tools for any network administrator.
The PKL will provide you a better and practical understanding in the professional world.
Mikrotik is a versatile operating system and software solution designed for comprehensive network management.
Intelligently direct network traffic for optimal performance and connectivity within complex network infrastructures.
Implement robust security measures to protect networks from unauthorized access and potential cyber threats, ensuring data integrity.
Establish secure, encrypted connections for remote access and secure data transmission across public networks, safeguarding sensitive information.
The hotspot will help to set up and manage wireless access points for controlled internet access in public or private environments.
PNETLab offers a dynamic virtual environment for simulating diverse network devices, configurations, and scenarios.
Experiment and innovate with different network setups without the constraints or risks associated with physical hardware.
Create dedicated virtual labs specifically for Mikrotik devices, allowing in-depth exploration of its features and capabilities.
Simulate a wide range of network topologies and architectures, gaining practical experience in various deployment scenarios.
PNETLab offers great opportunities to learn more about diverse networks and devices.
Add virtual Mikrotik devices to the PNETLab environment.
Set up IP addresses and subnet masks to ensure proper communication within the virtual network environment.
Implement static or dynamic routing to facilitate data transfer between different network segments within the virtual lab.
Configure DHCP server to automatically assign IP addresses to devices, streamlining network administration in the virtualized environment.
Verify network functionality and connectivity by testing data flow between virtual devices within the simulated environment.
Engage directly with customers, addressing their inquiries, and providing solutions to ensure satisfaction and loyalty.
Effectively handle customer complaints, employing problem-solving skills and empathy to resolve issues and maintain positive relationships.
Keep a detailed record of customer interactions and data, ensuring accurate documentation and facilitating efficient follow-up actions.
Communicate professionally and courteously with customers, building rapport and trust through clear and respectful interactions.
Maintaining better customer relation is key in any business sector. Make sure you always provide good service.
PKL provides you with a first-hand experience of professional working life.
The theories can be applied in real world through network management.
The Mikrotik simulations will help you to understand practical skills.
A heartfelt thank you to PT Jujur Amanah Barokah and SMK IKA Kartika for their support and guidance throughout the PKL journey.
Ready to advance into the next chapter with the knowledge and experiences in hand.
PKL has provided invaluable hands-on experience that enhances practical skills.
Exposure to real-world situations helps in improving real time problem solving.
Increased confidence from applying learned concepts to real-world scenarios.
The practical experience enhances future career prospects and opportunities for growth.
PKL will provide you a better and practical understanding in the professional world.
PNETLab simulations have significantly improved your MikroTik configuration skills.
Simulations will help to validate and refine network configurations.
The simulations boost confidence in configuring and managing network devices.
The continuous practice will expand expertise in network administration.
Ready to advance into the next chapter with the knowledge and experiences in hand.
Expressing sincere appreciation for the opportunity to undertake this PKL experience.
Thanking PT Jujur Amanah Barokah for their guidance, mentorship, and support throughout the PKL.
Acknowledging SMK IKA Kartika for facilitating this practical learning opportunity.
Extending gratitude to the mentors for sharing their expertise and providing valuable insights.
A heartfelt thank you and it's time to implement this knowledge in professional life.