Understanding and Troubleshooting OneDrive for Business

Empowering Microsoft Partners to Achieve More

Slide1: Introduction

  • Welcome to Microsoft Partner Enable Program
  • Vision: Empower Microsoft partners to achieve more and improve customer support experience
  • Speaker: Gu Jin, Support Engineer at Microsoft
  • Partnership with Mah for this session

Slide2: Overview of OneDrive for Business

  • Onedrive as a cloud storage platform
  • Features of Onedrive: file storage, sharing, and syncing
  • Access from any device and collaboration capabilities
  • Security and compliance features

Slide3: Provisioning and Storage Capacity

  • Provisioning of Onedrive for users
  • Storage capacity based on subscription
  • Checking Onedrive provisioning status
  • Admin portal and user-specific information

Slide4: Onedrive App and Onedrive Admin Center

  • Onedrive app for mobile devices
  • Features and file management capabilities
  • Managing Onedrive through Admin Center
  • Sharing options, sync settings, and storage management

Slide5: Sync Client and Sync Process

  • Introduction to Onedrive sync client
  • Syncing files from cloud to local and vice versa
  • Sync process and file chunking
  • Security and encryption measures

Slide6: Restoration and Deletion Process

  • Restoring Onedrive files and folders
  • Retention period and site collection recycle bin
  • Data backup considerations
  • Deletion process and orphan personal site retention

Slide7: Troubleshooting Common Issues

  • Sync problems and resolution steps
  • Content visibility issues
  • Restrictions and limitations of Onedrive client
  • Error codes and troubleshooting steps

Slide8: Additional Resources

  • Sara tool for testing and fixing Onedrive issues
  • Storage limits and increasing storage
  • Handling UP changes and known folder move
  • Shared with me feature and resolving common concerns

Slide9: Conclusion

  • Summary of key points covered
  • Importance of understanding and troubleshooting Onedrive
  • Empowering partners and enhancing customer support

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